How To Find A Customer Service Job In Nigeria– A customer service job basically involves performing any role in an establishment that supports business’ customers, users or subscribers by providing solutions, answering questions, providing information, or settling company/product related issues regarding the products or services that are rendered by the establishment.
The Customer Service Career path has been a growing area in Nigeria due to the increasing rate of Information technology. Many companies in Nigeria now hire on-site and online Customer Service reps to stand as solicitors for their company’s well-being. This service of a customer service representative can be done in-store, but the job is mostly taken care of nowadays via the digital communication channels such as phone call, email, social media and chats, many thanks to the advance of Technology!
What is the Work of A Customer Service Representative in Nigeria?
Customer service agents in Nigeria and beyond are the front-line workers who are saddled with the responsibility of managing the day-to-day activities which includes data entry, attending all inbound calls, as well as delivering superb customer service across different communication channels. A customer service rep is expected to keep up to date the company’s policies on self-service portals which are utilized by the customers to settle the issues resulting from product usage. It is also the job of the customer service team to relay all kind of review coming from the customer base , they make sure to deliver the product, sales, and engineering teams all the reviews from customers at a company.
Who Should Apply for A Customer Service Job in Nigeria?
A customer service worker is much more than a person who is with a good customer service resume. An ideal Customer Service Representative should have good interpersonal skills which includes;
- empathy
- curiosity
- strong problem-solving skills. Few customer service jobs may expect that individuals acquire enough technical acumen to assist the company’s customers in troubleshooting some of the advanced technical issues.
How Can I Find A Customer Service Job In Nigeria?
Do you have all it takes to become a customer service representative in Nigeria and you are searching to find a customer service job in Nigeria? Please read carefully as Many companies in Nigeria now hire on-site and online Customer Service reps to stand as solicitors for their company’s well-being. This service of a customer service representative can be done both online and in-store so you may be lucky to secure a good customer service job in Nigeria with the right information. This article guides you through,so read on!
You Can Find a Customer service job in Nigeria by visiting job recruitment sites and freelance sites like Upwork, ZipRecruiter, indeed etc. All you need to actualize your your search is to abide by the below steps;
STEP 1: You Need to first identify your skills
If you want to begin a career in the customer service industry, you should be able to have the skills relating to effective communication – and you can begin with communicating what you are expert in and what you bring to the table. And prior to beginning a career in the customer service industry, begin by noting down the skills which you have acquired over time. This will go a long way in presenting you as the best version in front of your recruiters.
STEP 2: Clearly State your customer service experience
How many years of experience do you have in the area of customer service? Which industries, establishments & companies have you worked for? You should know that some establishments may be searching out for candidates who are with experience in bigger companies or industries similar to theirs.If you do not have much on-the-job level of experience, you should add the following things in your resume; Your Volunteering activities or any other mentoring program of yours, State any Community outreach program attended, outline your Sales experience . Moreover Any extra strengths, which includes being able to multitask, computer literacy skills, etc should be highlighted.
You should dedicate enough time to the identification of which kind of company you are applying to be recruited into and what they are searching for so you can clearly outline your experience accordingly. And based on your experience, you should also ensure to check if the role for which you are submitting application into is an entry-level job or if the role needs someone who is with a considerable year of experience to take charge of the teams or to oversea some of the complex technical issues.
STEP 3: Work on your resume
When you want to be hired as a customer support representative, you will be required to communicate your experience and let them know your skills, clearly stating why you’re the best candidate to be considered eligible for the job. Under normal circumstances, your resume should be no more than a page. Make use of simple and crisp statements when you are writing about what you have worked on, when you are writing about your level of expertise , and the extra skills you are ready to bring to the table. For instance when you are drafting your resume, instead of writing, “I helped build a team,” it is advisable to write, “I assisted in hiring half of the new support team staff.”
STEP 4: Write a professional cover letter
Once you have gotten the right skill sets needed for a customer service job in Nigeria, you should note your previous work, and communicate it via your resume, you should be well set to search for the job that meets your profile. Sometimes, a resume is not just the required criteria to convince the hiring manager regarding the level of qualification and your candidature. Make sure that you write a cover letter for the customer service job in Nigeria that you are applying to. This will boost your chances of being selected for the role.
Tips For Writing A Resume During Application into Any Customer Service Job in Nigeria
To have a successful and rewarding career as a customer service representative, there are many skills that the recruiting managers are looking out for. Take note of these crucial qualities and be careful to emphasize these qualities in your resume: Active listening, Patience, Excellent people skills, Problem-solving skills, Attention to detail, Familiarity with computers & software, Building and maintaining long-term commitment and relationships, Anticipating the needs of others, you should have Strong communication and personal skills.
If you do not have much on-the-job level of experience, you should add the following things in your resume…
- Your Volunteering activities or any other mentoring program of yours
- State any Community outreach program attended
- Outline your Sales experience
- Any extra strengths, which includes being able to multitask, computer literacy skills, etc
Interview Pointers For Applicants into Customer Service Jobs in Nigeria
You should Be prepared to provide professional answers to questions like:
What steps do you employ when you don’t know how to answer a question?
What does a good customer service imply?
What would you do if the customer was aggressive?
Conclusion
Interested in picking a career in the customer service industry? You’d be the best candidate for this position if ; You love helping people, You’re a creative problem solver, You’re attentive, You have good time management skills, You stay cool under pressure, You’re optimistic and if you are able to stay positive during setbacks.
A customer service worker is much more than a person who is with a good customer service resume. An ideal Customer Service Representative should have good interpersonal skills like empathy, curiosity and strong problem-solving skills.. The customer service representative is expected to keep up to date the company’s policies on self-service portals which are utilized by the customers to settle the issues resulting from product usage. It is also the job of the customer service team to relay all kind of review coming from the customer base.
Frequently Asked Questions
How much is a customer service representative paid in Nigeria?
Customer Support Representative Salaries earn a median pay of up to NGN 255,000.
Do customer service people work from home?
If you get in contact via call or email to the customer service department, there are possibilities that the person(s) you’re connecting with is replying from home/ working remotely
Reference
- https://jobflare.com/how-to-get-a-job-as-a-customer-service-representative/
- https://www.freshworks.com/freshdesk/customer-service-job/
- https://www.jobzilla.ng/category/customer-service
- https://www.livecareer.com/resources/jobs/search/customer-service
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